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Firstsource Solutions

Engaged employer

Firstsource Solutions Reviews

4.1

83% would recommend to a friend

(4,259 total reviews)
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Ritesh Idnani

90% approve of CEO

84% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,259 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
5.0
2 July 2026

Good Place to Start and Learn

Recommend
CEO approval
Business outlook

Pros

Supportive team, good learning opportunities, friendly work environment, and helpful Team leader's and managers. Great place to build customer service skills.

Cons

Work can be stressful during peak hours, and work-life balance could be improved. Career growth may take time.

5.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

*The company provides a supportive and collaborative work environment that encourages teamwork and knowledge sharing. *There are opportunities to develop new skills and gain exposure to different aspects of the business. *The organization maintains a strong focus on customer service and operational excellence.

Cons

*Communication between departments can sometimes be delayed, impacting decision-making and execution. *Some processes are manual and could benefit from further automation and optimization. *Cross-functional collaboration can be improved to enhance efficiency.Resource allocation during high-demand periods can sometimes be limited as Work-life balance can be challenging during peak periods.

Viewing 1 - 3 of 4,259 Reviews

Glassdoor has 4,370 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.