Abusive environment - Support Engineer ServiceNow Employee Review

1.0
26 Nov 2015
Recommend
CEO approval
Business outlook

Pros

The product is awesome. I can't think of anything else positive, stocks are just ball and chain to keep you there.

Cons

Incompetent and abusive management and directors. For them it is the norm to insult the support engineers on a level where HR in normal companies would have ensured to discipline and/or fire the responsible people. Internal growths is fake, the job is already promised once the opening is published.

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5.0
3 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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