ServiceNow Reviews

4.1

81% would recommend to a friend

(5,666 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,666 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
3.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Office perks, onsite gym, RSUs, Well being days off

Cons

I've worked for five large vendors, and this was easily the most disconnected leadership culture I've experienced. Management often felt robotic, as though everyone had been trained to speak and act the same way rather than lead with authenticity or conviction. The moment that best captures it for me was sitting in the lunchroom looking at a huge "Best Place to Work" banner on the screen, while at the same time an employee walked past visibly upset and crying. The irony wasn't lost on anyone. It perfectly reflected the gap between the image being promoted and the reality many employees were experiencing.

3.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Great brand recognition in the market

Cons

Mediocre pay for IC's especially in Commercial sales org. Way under market value. Sales leadership is disconnected from current challenges impacting revenue and win rate. More concerned with BI dashboards, selling to partners, and pushing products SN is acquiring.

Viewing 1 - 3 of 5,666 Reviews

Glassdoor has 6,598 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.