Merlin Entertainments Reviews

We weren't provided with the right technology to do our job effectively, making the work load ten times more stressful than it should have been. We worked overtime just to manage to attractions inboxes and all for Marketing to cut our hours in half because they didn't feel our job was worth much. Pretty sure it's important for customers to have a good customer service experience...CRM, CRM, CRM

Who you know not what you know. There are clear favourites and the company values profit at the expense of all else including employee welfare and guest experience. Constant reshuffles, restructures and redundancies to cut costs, before rehiring back shortly after - so there’s a lot of instability always. Not specific to covid times, endemic to the company overall. Some great leaders and some terrible ones. People don’t always last long, and they don’t always get rid of the right people.