money grabbers who don't care about their staff - Call Centre Representative Merlin Entertainments Employee Review

We weren't provided with the right technology to do our job effectively, making the work load ten times more stressful than it should have been. We worked overtime just to manage to attractions inboxes and all for Marketing to cut our hours in half because they didn't feel our job was worth much. Pretty sure it's important for customers to have a good customer service experience...CRM, CRM, CRM