On a road to failure - Anonymous employee TP Employee Review

1.0
11 July 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people working in training and on the phones. Half the leaders are great.

Cons

The other half of the leaders are not effective (Poor attitude and tenuous understanding of their role and how their actions effect the culture) Senior Management have no people skills. No compassion for people who work for them. No rewards for doing the job well. No recognition (which doesn't cost the business anything) Pay is lower than competitors. Biggest reason for staff leaving to that one particular business. Performance improvement process is perceived as a threat due to inconsistency in managers. Staff are not asked to be cross skilled. Then they are not offered any bonus or pay increase for increased responsibility. Client refers to the position as technical support but the business insists it is a customer service role for the sake of cheating advisors out of money. Overly obsessed with security with zero trust for staff. Most policies seem more targeted towards Phillipines business and are not inline with Australian Culture. Hygiene is a joke. Toilets often very unclean. Not allowed to clean your desk. Break room had all the utensils removed and often staff are left without basics like coffee, milk, sugar. (seriously taking the Milo away was petty.)

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TP Response
8y
Thank you for your candidness. We are committed to providing our employees a good working environment wherein they are given extensive training, competitive income, great incentives and opportunities while adhering to the company's rules and regulations. Please share your feedback with us at http://bit.ly/TPHR-form. By sharing your feedback, you are helping us ensure issues are properly addressed and proper actions are taken. Thank you.

Explore other reviews about TP

5.0
5 July 2026
Recommend
CEO approval
Business outlook

Pros

Good company to get your license.

Cons

Benefits aren't that affordable. Metric heavy

3.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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