Bad but ok - Customer Service Lovisa Employee Review

3.0
1 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Get 50% discount Meet new people Manager was like a friend

Cons

Pressure on A’Os if we don’t hit target we get a ear full Area managers are stuck up and think you can convince everyone to buy You have to work when they need you or you’ll be in the bad books!

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Lovisa Response
2y
Thanks for your review. We're glad to hear that you were able to meet new people and enjoyed enjoyed the employee discount during your time at Lovisa. We appreciate your feedback and will work to address the issues you discussed.

Explore other reviews about Lovisa

5.0
9 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Revamped Training, Easy to obtain bonuses.

Cons

None at this time that I can think of

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Lovisa Response
5mo
Thank you for taking the time to share your review. It is a pleasure having you part of the team and we appreciate your feedback.
1.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Employee discount is 50% off of full priced jewelry only, not sale items or piercings. • They will hire anyone who doesn’t ghost an interview. •You’ll learn to overcome management who treat you as a number and not a human

Cons

•Relentless, unrealistic sales expectations with zero grace. You don’t even get insight on how the goals are helping the future of the company. •Chronic understaffing while still being held to aggressive targets. You will be expected to work by yourself for 12+ hours if an employee doesn’t show up. • Minimal training, yet full accountability from day one. Click through modules that you are pressured to get through within your first week. •Constant micromanagement and metric obsession. Always contacted outside of working hours. •Burnout is normalized. No support or high quality candidates apply. Always told to recruit while only offering to pay talent $16-18 an hour at most for key holders. •High turnover is not accidental — it’s the culture. You’re expected to pierce ears and never get truly certified and rewarded for your expertise. •Little appreciation, recognition, or meaningful support from upper management. When you get sick they expect you to still work, won’t allow you to utilize your legally earned sick days without contacting you.

1
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Lovisa Response
3mo
Thank you for sharing your review. We appreciate you taking the time to do so and value your feedback.
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