Think twice about joining.. - Senior Account Executive Birdeye Employee Review

1.0
15 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Best product in an extremely saturated market. Thats about it!

Cons

Work here if you like leaders plugging in their headsets while you're on a call and telling you what to say. Also, if you like the feeling of leadership constantly walking behind you and staring at your screen to see what you're doing then this is the place for you! Leadership dont have a clue how to lead so every manager in this place results to micromanaging. This stems right from the very top down to the bottom of the management chain. The best performers leave because of burnout due to how the comission is structured. Only 15-20% of AE's will hit their quota constantly and this is due to them being in leadership roles & favourtism. You are given a threshold you need to be over monthly to start making money and are given minimal support to get there. Dial and smile! Culture is rotten to the core. Most leaders have nearly a full quota to sell themselves as well as managing a team. This means all inbound leads are given to selling leaders leaving next to nothing for most AE's but to outbound 80% of their pipeline themselves. SDR's are given no direction besides making 100 calls a day to the worst leads imaginable. This also results in leaders are undercutting other teams in the office because they want the best leads themselves. Churn rate of staff is phenomenal and like nothing ive ever seen before. The expected OTE is nowhere near what it should be due to reasons above. Dont let them sell you on a dream because you will wake up to a nightmare!

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Birdeye Response
2y
Thank you for sharing your feedback about your experience with Birdeye. We take your concerns seriously and are committed to addressing them. We are always looking to improve the quality of the software and customer experience which is why we have been rated as the global market leader for this over the last 5 years. In regards to your comments about the management as well as the staff turnover, we apologise for any negative experience that you received and we are dedicated to creating a supportive and professional environment to allow staff members the opportunity to grow within their careers where they feel supported and valued. Thank you for taking the time to share your feedback, we are committed to learning from this experience and making changes to ensure that it is a positive working environment for all employees.

Explore other reviews about Birdeye

5.0
26 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Really enjoying my time here, lot of great people and really good product market fit.

Cons

There is a very competitive market landscape.

4.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Great product. Constant innovation and forward thinking company.

Cons

Things move very fast. Many leadership changes and deal cycles can vary.

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