There is a really long list of reasons not to work here. I’ve never worked at a company that values and treats customers this poorly, it was actually embarrassing. Not only that but the customer service processes in place didn’t solve anything and instead just sent customers in circles to tire them out and hopefully they’d just give up. At LEAST 50% of clients would be genuinely dissatisfied with the product and service but they’re basically manipulated to signing the first time and renewing after the first 12 months. The product also doesn’t work very well, it just looks good at first but there’s so many problems with it and it’s not actually a product that most of the customers actually need to help their business, so you’re constantly having to re-sell the product throughout the customer journey and feeling so bad for them. Management overall is extremely inexperienced as well. It really sucked that there was a particular group of leaders who were leading a cult in the company, and other leaders who weren’t in this group it was really obvious the other managers didn’t like them. It was like a high school drama. The company is definitely a “boys club” and you will hear this term at the company if you work there. Culture values are all performative at this company and they have no clue what to do. It’s really all about revenue here, they don’t care about you as an employee, and they definitely don’t care about how customers are treated. The company is really good as gaslighting you and making you feel overworked and undervalued. Salaries are also average as well. I remember in my first week one of the first things someone told me was how hard it was to get a pay rise here. There is a really high turnover at the company overall. I really don’t think anyone is genuinely happy at the company.
