Tier 2 Technical Support Interview Questions

73 tier 2 technical support interview questions shared by candidates

The questions pertained to my work history and technical experience. These questions ranged from "I see you have experience with "this", tell me about it?" to the more technical questions relating to your experience (status codes and SAML etc. - this will vary based on your role and experience).
avatar

Tier 2 Product Support Analyst

Interviewed at Recorded Future

3.6
30 June 2022

The questions pertained to my work history and technical experience. These questions ranged from "I see you have experience with "this", tell me about it?" to the more technical questions relating to your experience (status codes and SAML etc. - this will vary based on your role and experience).

1.) Tell me about yourself. 2.) Scenario: Someone contacts the Help Desk saying they can't send or receive email. How would you go about troubleshooting? 3.) What is your experience with VoIP, and provide a list of names of vendors or manufacturers? 4.) Scenario: How would you go about troubleshooting a VoIP issue?
avatar

Tier 2 Help Desk Technician

Interviewed at Scantron

2.8
14 Nov 2023

1.) Tell me about yourself. 2.) Scenario: Someone contacts the Help Desk saying they can't send or receive email. How would you go about troubleshooting? 3.) What is your experience with VoIP, and provide a list of names of vendors or manufacturers? 4.) Scenario: How would you go about troubleshooting a VoIP issue?

Viewing 1 - 10 interview questions

See interview questions for similar jobs

Glassdoor has 73 interview questions and reports from Tier 2 technical support interviews. Prepare for your interview. Get hired. Love your job.