Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 68 reviews)); "Good salary compared to similar positions with other companies." ((in 48 reviews)); "People are nice and efficent" ((in 37 reviews)); "work life balance is good" ((in 30 reviews)); "Good benefit and travel incentives." ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Bad management, favoritism, lack of transparency" ((in 7 reviews))

Trip.com Group Reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

5.0

19 June 2026

Supportive team culture but fast-paced changes challenge adaptability

Human resources

Recommend

CEO approval

Business outlook

Pros

- Senior managers are willing to listen and learn the local practise - Team is making an effort to make things workable with a positive mindset - You won't be a follower, but adding value by contributing ideas and suggestions with your own insights

Cons

- Very fast-moving and changing environment, which required a more agile, flexible and adaptable approach - The infrastructure is in the process of being built, while global-level support is limited.

3.0

18 June 2026

Nice supervisors, but poor leadership among team leaders

Customer service representative

Recommend

CEO approval

Business outlook

Pros

some of the supervsiors are nice

Cons

Some frontline team leaders lack managerial competence, the ability to handle pressure, and are narrow-minded. I don't understand why these people get promoted.Night shift flight team IBU

4.0

15 June 2026

Enjoyable work-from-home and great food, but few promotion paths

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

regular wfh is good, and the food is quite deliclious around company.

Cons

lack of clear promotion paths, fast-paced environment.

Viewing 1 - 3 of 832 Reviews

Jobs at Trip.com Group

Key Account Manager – Local Chains

Sydney

View job

Market Manager, Oceania

Key Account Manager – Local Chains

Melbourne

View job

Business Development Manager, Oceania

Business Development Manager, Oceania

Trip.com Group

Trip.com Group Reviews

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Reviews by job title

Supportive team culture but fast-paced changes challenge adaptability

Nice supervisors, but poor leadership among team leaders

Enjoyable work-from-home and great food, but few promotion paths

Jobs at Trip.com Group

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