Proceed With Caution - Customer Service Representative Trescal Employee Review

2.0
12 June 2024
Recommend
CEO approval
Business outlook

Pros

The benefits here are great.

Cons

I would not recommend this company to anyone. Training was none existent and ended up asking co-workers for questions for scenarios that arose. Sometimes, they would have an attitude or you would only see certain co workers two days while you work all 5. Good luck being a CSR for hundreds of accounts, while invoicing these accounts daily, keeping up with 3rd party, and all this while answering your emails and calls. Accounting will make YOU invoice from back in 2022 & 2023 which you had nothing to do with. Just cleaning up someone’s previous work. Instead of accounting taking care of the invoice. With headquarters being in Hartland, MI. If upper management from France comes in. Don’t worry, they won’t acknowledge you nor get introduced to anyone. They are out of touch with what goes on. None of the labs communicate properly nor have the same calibration capabilities. When reporting to HR, they don’t exist. Not even a phone number or a in house office to see them. Hope you wrote their email down so they can get back to you. Terrible clickness within the office that feels like high school. They have no diversity and lack culture.

Explore other reviews about Trescal

5.0
29 Oct 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Trescal treats it's employees with respect, has great benefits, and a good working environment.

Cons

I do not have any cons.

3.0
22 Dec 2025
Recommend
CEO approval
Business outlook

Pros

They are a good place if you want a stable career opportunity that is a STEPPING STONE. Somewhat decent 401K & insurance. Pet insurance is cool.

Cons

They don’t give two flying craps about you, they will keep you at the lowest pay possible for as long as you stay there. If you don’t speak up and fight for a raise or promotion they will forget about you and keep telling you that they are “working on it” for a bunch of people at the same time but will never do anything until you threaten to leave them for a different company. Their HR department doesn’t really care about your well being, they only care about keeping the people with money happy and the most senior employees can do whatever they want especially if you come in 1st shift and waste half your day talking to people. They ride the little guy into the dirt and make them sweat until they quit. Abusive management and extremely inappropriate meetings advising you to stay clear from HR because we “keep it in the family”. There is always feces on the toilet seats and there is a constant flow of people quitting or straight up not showing up for work any longer without notice due to the terrible work conditions.

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