Poor systems and reporting. Toxic culture of bullying by leaders, despite the constant chatter of “values”. No understanding or care for staff wellbeing and work-life balance. In complete denial about the real business culture. Pervasive air of unjustified arrogance in a leadership vacuum. Pace of change slow under the weight of head office oversight. Super lean support functions, largely off shored and difficult to engage, locally are “yes” people, no real interest in supporting staff, don’t want to risk rocking the boat. Having seen “under the hood” struggle to understand how this business has such a good reputation.