Supportive management but overwhelming workload and process changes - Claims Specialist State Farm Employee Review

4.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Awesome management and co-workers (team). Training was extensive and well organized. Just take notes so you can recall the info. But they provide excellent training. Benefits are top tier. You get raises often, they definitely let you know you are appreciated. Stable company with good retirement benefits.

Cons

The workload is overwhelming. Not enough employees to circulate claims to. The process changes almost every month to include more steps, which takes up more time, but you will still receive the same amount of claims and more. Overtime was limited, sometimes you need more time just to stay afloat. Lastly, you have to schedule for time off a year in advance.

Explore other reviews about State Farm

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership, great culture, work-life balance

Cons

Very fast-paced work, pay could be higher

3.0
8 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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