NO CUSTOMER SERVICE? WORST MANAGEMENT! - Customer Service Johnson Controls Employee Review

1.0
26 May 2020
Recommend
CEO approval
Business outlook

Pros

That I am leaving! I chose to leave because I don't want to be part of any toxic workplace anymore!Redundancies every few months so they meet target on budget

Cons

Service- WORST! No customer service training!! None of their staff know how to speak to customers! Management- Cliques! During the redundancies if you were part of the clique you were safe no matter what. A fellow employee here left to the COMPETITOR Ultimate Security and the boss took him back! Management have no education and is so old school. Staff- Great people in general like every place Systems- OLDEST SYSTEMS! A1 secuirty bunker? Sure but they have oldest systems ever! Get with genesys!! using Avaya like early 2000s. WHAT A JOKE! Training- What training? You sit there and look at the screen! 8 hours

Explore other reviews about Johnson Controls

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great job that I would totally recommend anyone

Cons

Wonderful, wonderful place to work, no complaints

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Johnson Controls Response
1mo
Thank you so much for sharing your positive experience with Johnson Controls. Your input will help us in our mission to foster the best possible workplace for our teammates.
3.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are good for the most part.

Cons

Overwhelming amount of tasks. Paying for company vehicle as a manager reduces your overall income. Made more money in the field. Overly competitive atmosphere within the company, No work-life balance, Nepotizm is ramped.

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