16 Nov 2018
DRB Response
7yWhile there are always opportunities to improve a workplace, without direct feedback it is very difficult to know what is causing some of the issues being brought up here. I wish we had an opportunity to talk during your tenure with us to better understand these frustrations. While we are aware that call queue's have been high, we are continually looking for ways to improve performance and increase the number of trained staff in order to accommodate the business. Very few employees in support were actually terminated last year, and in fact we had a 21% internal promotion rate (most of that coming from the technical support area), which is higher than the typical benchmark in our industry. The TSR's are one of the most valued resources that we have here at DRB, however as is the case with all roles within the organization, performance is typically the driving factor behind changes that do occur. I am terribly sorry that your experience with us was not a positive one. We wish you all the best in your future endeavors and hope that you find the right fit with your next organization.
If you care to elaborate on any of this information, especially in regards to your experience with the HR team, please do not hesitate to reach out to me directly.
Thank you and best of luck.