American Express Reviews

-Measured staff performance based on customers feedback, but doesn't take into account some of these survey got nothing to do with the staff member -Company has no accountability -Stats driven -Management only care about themselves

- Stack performance ratings unfortunately inhibits collaboration and innovation - Poor management practices- army style ranking. This inhibits innovation and demoralises many employees. Unfortunately, the different ranks are not equal, so you could have a person in a lower rank with a larger and more senior role than somebody in a higher rank. Also you can have people in the same rank with 2 years experience up until 15 years. However, they are both treated as being at the same level of experience. - Poor pay and is a lot lower than competitors - It's all about who you know, not what you know - Tenured professionals end up getting promotions over more experienced and more intelligent less tenured people - Senior management are very arrogant and think you are too far beneath them to even say hello - Senior management don't have enough business experience to lead or manage a business as they've all just worked their way up the chain and have been promoted due to tenure - Poor technology and systems make the company very slow to react - Performance reviews are based on who management like opposed to who has delivered more value to the business