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Customer Technical Support Engineer Interview Questions

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15 customer technical support engineer interview questions shared by candidates

There were many difficult questions that I believe were put in place to test an individuals ability to research, but one of the most unexpected situations that came up was a simulation that was given to remotely connect to a server (from a laptop that was provided) and troubleshoot some network communication issue that the server was having (between it and a few of its hosts). Unfortunately, not all packages necessary to complete the task were installed on the server machine (which didn't have internet access).

Technical & Customer Support Engineer

Interviewed at StoredIQ

3.7★
2 June 2014

There were many difficult questions that I believe were put in place to test an individuals ability to research, but one of the most unexpected situations that came up was a simulation that was given to remotely connect to a server (from a laptop that was provided) and troubleshoot some network communication issue that the server was having (between it and a few of its hosts). Unfortunately, not all packages necessary to complete the task were installed on the server machine (which didn't have internet access).

The video interviews were based on my experience and motivation to join Dailymotion and for answering how I would react to specific situations that would normally appear at the position I applied for. At the technical test, I had to answer five scenarios of increased difficulty and explain the mental workflow behind each answer, as well as giving my personal feedback.
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Customer Technical Support Engineer

Interviewed at Dailymotion

3.4★
25 May 2021

The video interviews were based on my experience and motivation to join Dailymotion and for answering how I would react to specific situations that would normally appear at the position I applied for. At the technical test, I had to answer five scenarios of increased difficulty and explain the mental workflow behind each answer, as well as giving my personal feedback.

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