Optus Customer Service Representative interview questions
Updated 9 Nov 2025Difficulty
Average
Experience
Very positive
How others got an interview
- 18%Employee referralEmployee referral
- 18%In personIn person
Interview search
14 interviews
Optus interviews FAQs
- Customer Service Representative applicants have rated the interview process at Optus with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 64.6% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Optus overall takes an average of 27 days.
- Common stages of the interview process at Optus as a Customer Service Representative according to 10 Glassdoor interviews include:
One on one interview: 28%
Phone interview: 20%
Skills test: 16%
Background check: 12%
Group panel interview: 12%
Personality test: 8%
Presentation: 4%
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