The interview process typically includes an initial phone screening, followed by a behavioural interview focused on communication, empathy, and problem-solving. Candidates may complete role-play scenarios, discuss past customer interactions, availability, and teamwork, before reference checks and a final offer.

The interview process was well organised and professional. The Branch Manager was friendly, approachable and had a good sense of humour, which helped create a relaxed and comfortable atmosphere. The interview focused on customer service experience, communication skills, teamwork and handling customer situations. Overall, it was a positive experience and the questions were relevant to the role.