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      ICON

      Engaged employer

      ICON Reviews

      3.5

      63% would recommend to a friend

      (5,268 total reviews)
      avatar

      Barry Balfe

      51% approve of CEO

      50% positive business outlook

      Ratings by category

      4.0

      Diversity and inclusion

      3.6

      Work/Life balance

      3.5

      Culture and values

      3.3

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Senior management

      ICON has an employee rating of 3.5 out of 5 stars, based on 5,268 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical and biotechnology industry (3.5 stars).

      Reviews by job title

      5K reviews
      2.0
      13 Mar 2016

      CRA II

      Cra ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Managers and colleagues are pleasant to work with.

      Cons

      Days on-site =8.4 days per month, is used as standard for resource allocation. If you don't meet this, it means you are not loaded enough and you will be allocated more projects or sites to achieve this global target. It does not include time spent on travel. Imagine you got sites all inter-state versus someone having all sites in the home state, you may still be regarded not busy enough if you don't hit 8.4 days on site on average

      3.0
      27 Feb 2014

      The blind leading the blind

      Clinical trial assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      The co workers are wonderful, sympathetic people. No one hides the fact that the working conditions are ridiculously stressful, and the only thing which matters is the amount of money that the company makes.

      Cons

      Revenue, revenue, revenue. Cost cutting, staff cutting, cut backs, save save save. Some offices make you send an email request everytime you need as much as a pen. Overkill!

      2.0
      10 Nov 2014

      You know you're in trouble when the unofficial slogan is "The grass is not always greener on the other side".

      Cra
      Recommend
      CEO approval
      Business outlook

      Pros

      -Onsite parking. -Great networking opportunities due to the constant staff influx/efflux. -Some staff are genuine hard workers.

      Cons

      -Lack of vision from management who don't listen to their staff but instead waste time on arbitrary 'emotional intelligence' meetings. -Far too many studies/sites per CRA. Expect studies to be constantly reshuffled too. -Payment system is extremely flawed. Expect to wait months before invoices get paid. -Sites often will get frustrated with you from the get go due site payment issues and the fact that you're probably the fourth CRA they've seen in a year. -CTMS is a dinosaur. -Metrics, metrics, metrics! This company only cares about increasing days onsite so their sponsors keep on doing business with them. CRAs therefore will have their FTE spread over as many studies as possible to keep their sponsor's costs down. -Promotions are given to undeserving workers (sometimes). -Pay is below industry standard.

      Viewing 1 - 3 of 5,268 Reviews
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      Glassdoor has 6,498 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.