Pros
Probably looks good on a resume
Cons
- Low salary for the responsibility you have - No opportunity to make any changes, decision makers are too far removed to understand what needs to change to make things better - Bonus is calculated by your whole cluster/area's revenue (used to be based more on customer survey scores but we did really well and they immediately changed the structure) - All support is offshore and problems can take days to be resolved - High staff turnover (Ive been here for less than 2 years and almost nobody in my city is the same as when I started) - Pay review requests are rejected or put 'on hold' for months at a time - Change of systems frequently that doesnt actually make anything easier just makes people confused on how to do things - Accounts help team are useless - Not much room to grow within the company!!! - CEO boasts best profits of all time (multi billion dollar company) while keeping staff who run the centres on lowest salary possible